CUSTOMER CARE
Talk to a real person about your cat
Questions about dosing, an order, or whether Pawcore is right for your cat? Send us a note and a member of our care team will get back to you.
Send us a message
The more detail you give us, the more useful our answer will be.
RESPONSE TIME
Within 1 business day
Monday to Friday, 9am–6pm CET.
ORDER HELP
Tracking and changes
Include your order number and we can look it up right away.
GUARANTEE
90-day money back
No forms, no return shipping, no questions asked.
OUR PROMISE
Every message is read by our care team, not a bot. If Pawcore is not the right fit for your cat, we will tell you — and the 90-day money-back guarantee stands either way.
Before you write to us
How much Pawcore does my cat need?
One dropper into food once a day, regardless of your cat's weight. Shake the bottle first. Most owners make it part of their morning feeding.
Where is my order?
Orders ship within one business day and tracking arrives by email. If your tracking has not updated in 48 hours, send us your order number and we will chase it for you.
Can I change or cancel an order I just placed?
Yes, as long as it has not shipped. Email us with your order number as soon as possible and we will catch it before it leaves the warehouse.
How do I claim the 90-day guarantee?
Email us within 90 days of your order. Tell us what happened, and we refund the full amount. You do not need to ship the bottle back.
Can Pawcore be used alongside my cat's medication or prescription food?
In most cases yes — Pawcore complements prescription diets rather than replacing them. If your cat is on a specific kidney or urinary protocol, check with your vet first, and feel free to send us the details so we can help you ask the right questions.