This policy explains what we collect, why, and what you can ask us to do about it.
What we collect
- Order details: your name, email, shipping and billing address, phone number if you give it, and what you bought.
- Payment details: handled by our payment providers. We see the last digits and card type, never the full number.
- Messages: anything you send us by email or through our contact form, including details you share about your cat.
- Site usage: pages viewed, device and browser type, and how you reached us, collected through cookies and analytics.
- Marketing preferences: whether you have opted in to email, and how you interact with those emails.
Why we use it
- To take payment, ship your order, and handle returns and refunds.
- To answer your questions and keep a record of our conversation.
- To send order updates, which are always sent regardless of marketing preferences.
- To send marketing email, only if you opted in. You can unsubscribe from any email.
- To improve the site and understand which pages and products are useful.
- To prevent fraud and meet our legal and tax obligations.
Who we share it with
We do not sell your personal data. We share it only with the service providers we need to run the store: our ecommerce platform, payment processors, shipping carriers, email provider, and analytics tools. Each is bound to use it only on our instructions. We also share data where the law requires it.
Cookies
We use cookies that are necessary for the store to work — cart, checkout, login — and, with your consent, analytics and advertising cookies. You can change or withdraw consent at any time through your browser settings or the cookie banner.
How long we keep it
Order records are kept for as long as tax and accounting rules require, typically seven years. Support conversations are kept for three years. Marketing data is kept until you unsubscribe, then removed from active lists.
Your rights
Depending on where you live, you can ask us to give you a copy of your data, correct it, delete it, restrict how we use it, or stop using it for marketing. To make a request, email support@pawcore.com. We reply within 30 days and may ask you to confirm your identity first.
Children
Our store is not intended for anyone under 16, and we do not knowingly collect their data.
International transfers
Some of our providers operate outside your country. Where data leaves the EU or UK, we rely on the safeguards those laws require, such as standard contractual clauses.
Security
The site runs over encrypted connections and access to customer data is limited to the people who need it. No system is perfect, so if you believe your account has been compromised, contact us immediately.
Changes
If we change this policy, the updated version appears on this page with a new date at the top.
Contact
Questions or requests about your data: support@pawcore.com.