Where we ship
We ship to the United States, Canada, the United Kingdom, and the European Union. If your country is not listed at checkout, email support@pawcore.com and we will tell you whether we can reach you.
Processing time
Orders placed before 2:00 PM CET on a business day leave our warehouse the same day. Orders placed after that, or on a weekend or public holiday, ship the next business day.
You will receive a confirmation email as soon as your order is placed, and a second email with tracking as soon as it ships.
Delivery times
| Destination | Standard | Express |
|---|---|---|
| United States | 3–7 business days | 2–3 business days |
| Canada | 5–10 business days | 3–5 business days |
| United Kingdom | 3–6 business days | 2–3 business days |
| European Union | 4–8 business days | 2–4 business days |
Delivery times are estimates from the day your order ships, not the day you place it. Carrier delays, customs checks, and peak periods can add a few days.
Shipping costs
Standard shipping is free on every order. Express shipping, where available, is calculated at checkout before you pay.
Tracking your order
Tracking numbers can take up to 24 hours to show movement after you receive them. If your tracking has not updated in 48 hours, send us your order number and we will chase the carrier for you.
Wrong or incomplete address
We print the address exactly as it is entered at checkout. If you spot a mistake, email us immediately with your order number — we can correct it as long as the parcel has not shipped. Once a parcel has left the warehouse, we cannot reroute it.
Lost, delayed, or damaged parcels
If a parcel is marked delivered but you cannot find it, check with neighbours and your building's mail room first, then contact us. If a parcel is lost in transit or arrives damaged, email us with your order number and, where possible, a photo. We will replace it at no cost to you.
Customs and import duties
Orders inside the EU and the US ship duty-paid. For other destinations, any import duties or taxes charged by your country are your responsibility and are not included in the price you pay at checkout.
Questions
Email support@pawcore.com with your order number and we will reply within one business day.